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FAQ

How do I shop on on this site?

Our site accepts payments with credit card and paypal. You can also arrange payment via direct deposit by contacting us. If you'd prefer to shop in a physical store, you can purchase Haveli from one of our stockists.
Prices on this site are in Australian Dollars (AUD) and include 10% GST.  If you are an international customer, you can visit sites such as www.xe.com to calculate the cost in your currency.

How much is postage?

We offer FREE postage on orders over $50 to destinations within Australia. For orders under $50 there is a flat $6.00 postage charge. For International orders, please see our Delivery and Returns page.

Do you ship internationally?

Yes we do. Please see our Delivery and Returns page for details.

How will my items be sent to me?

To ensure the safe delivery of your order, we use registered post which requires a signature on delivery.   

How Long will it Take to Receive my Order?

Australia-wide orders should take 2-8 days from the time your order is posted. However this is always dependant on Australia Post and can be affected by factors outside our control such as floods, strikes etc. For international orders please allow up to 10 business days.

How do I Care for Haveli products?

All our products are 100% cotton and are machine washable. We recommend washing to 30 degrees. We also recommend line drying instead of tumble drying.

What is Block Printing?

Block printing is an ancient Indian technique whereby motifs carved into blocks of wood are stamped onto cloth by hand, to create unique and charming effect. Printing using this technique takes a long time and means that no two pieces are exactly alike.

Do you Accept Returns?

We offer FREE returns or exchanges on all purchases within 14 days of the date of purchase. For exchanges we will provide  free delivery to get your new item out to you (within Australia). Please see our Returns Policy.

What are your Trading Hours?

You can shop on our site 24 hours a day, 7 days a week. Our office hours are 9am to 5:30pm Queensland time Monday to Friday.

What is your Environmental & Ethical Policy?

Block printing is uses less dye than factory-produced printing methods. We also strive to minimize our impact on the planet by using biodegradable packaging. All our products (besides the fill in our cushions) are made from natural cotton. We pay fare wages to the people who make our products and visit our suppliers regularly. We aspire to continuing to develop our enviornmental policy as the business grows.